Help / F.A.Q.
- Can I return an item?
- Yes, please refer to the Conditions of Sale page
- How long does it take for the article to arrive?
- to calculate the delivery time you must add the preparation time of the order of 3 working days, plus the average delivery times indicated in the listings, always considering the working days. However, it is not possible to guarantee 100% delivery times indicated.
- What are the shipping costs?
- shipping costs vary depending on the place of destination and the quantity of items ordered.
- Consider that the cost of shipping includes the costs of order fulfillment, the costs of packaging the goods.
- My purchase has not arrived yet, what can I do?
- first of all, check the expected delivery times if the days necessary for delivery have passed.
- contact us by mail and provide the order number and date of purchase, we will do our best to solve the problem.
- in the event we will make an official complaint with our postal operator. This procedure requires a variable time for the answer, so we ask you to have the patience to wait for the official answer.
- in case of delivery to companies, offices, institutions, if the shipment is delivered but the customer does not receive the delivery, we will not refund and we will not send a second time
- Can I cancel my account on ADJewels?
- Yes, you can do it only if you have not made a purchase by sending an email, clearly specifying the intention to cancel your account.
(if you have made a purchase we are obliged to keep it for tax reasons)