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Help / F.A.Q.


  • Can I return an item?
  • Yes, please refer to the Conditions of Sale page
  • How long does it take for the article to arrive?
  • to calculate the delivery time you must add the preparation time of the order of 3 working days, plus the average delivery times indicated in the listings, always considering the working days. However, it is not possible to guarantee 100% delivery times indicated.
  • What are the shipping costs?
  • shipping costs vary depending on the place of destination and the quantity of items ordered.
  • Consider that the cost of shipping includes the costs of order fulfillment, the costs of packaging the goods.
  • My purchase has not arrived yet, what can I do?
  • first of all, check the expected delivery times if the days necessary for delivery have passed.
  • contact us by mail and provide the order number and date of purchase, we will do our best to solve the problem.
  • in the event we will make an official complaint with our postal operator. This procedure requires a variable time for the answer, so we ask you to have the patience to wait for the official answer.
  • in case of delivery to companies, offices, institutions, if the shipment is delivered but the customer does not receive the delivery, we will not refund and we will not send a second time


  • Can I cancel my account on ADJewels?
  • Yes, you can do it only if you have not made a purchase by sending an email, clearly specifying the intention to cancel your account.

(if you have made a purchase we are obliged to keep it for tax reasons)